The Town is responsible for water and wastewater readings, billings and collection services.  All inquiries regarding your water consumption should be forwarded to the Town of Bancroft.

Water and wastewater billings are issued bi-monthly.  The bill amounts are determined by the current rates and the consumption of water as registered by the customer’s water meter.

Frequently Asked Questions

If I have questions regarding my bill, who do I call? Please contact Kim Fransky at 613-332-3331 extension 203

How often will I receive a water wastewater bill? You will receive a bill bi-monthly

How do I set up a water wastewater billing account? Please contact the Kim Fransky at 613-332-3331 extension 203

How can I pay my water wastewater bill? You can pay your bill at your Financial Institution, online, mail cheque, or at the Municipal Office

Who do I call if there are problems with my water meter? Please contact the Town of Bancroft at 613-332-3331 extension 203

My bill is considerably higher, what is the cause of this? This could be due to a potential leak somewhere in the home. Most often, it is from a toilet running. Check these areas in your home, and contact Kim Fransky at 613-332-3331 extension 203

I’m moving, what do I do? Please contact the Town of Bancroft to fill out a Final Bill Form