Water and Waste Water

The Town of Bancroft operates a water plant and a waste water treatment plant, with contract management services provided by Veolia North America.

Effective June 15 to September 15
Use of hoses for watering lawns etc. is permitted ONLY between 8PM and 9AM, and in accordance with the schedule below;



General Information

For access to general information/resources, please click here.

Water/Waste Water Billing

The Town is responsible for water and wastewater readings, billings and collection services.  All inquiries regarding your water consumption should be forwarded to the Town of Bancroft.

Water and wastewater billings are issued bi-monthly.  The bill amounts are determined by the current rates and the consumption of water as registered by the customer’s water meter.

Frequently Asked Questions

If I have questions regarding my bill, who do I call? Please contact our Utility Department at 613-332-3331 ext: 203

How often will I receive a water wastewater bill? You will receive a bill bi-monthly

How do I set up a water wastewater billing account? Contact our Utility Department at 613-332-3331 ext: 203

How can I pay my water wastewater bill? You can pay your bill at your Financial Institution, online, mail cheque, or at the Municipal Office

Who do I call if there are problems with my water meter? Town of Bancroft at 613-332-3331 ext: 203

My bill is considerably higher, what is the cause of this? This could be due to a potential leak somewhere in the home. Most often, it is from a toilet running.  Read the Water & Wastewater Brochure for some tips on testing for a leak. 

I’m moving, what do I do? Contact the Utility Department to provide move out date and new mailing address for final bill

Water and Sewer Contract (Pre-Fillable)

All residents on Town water and sewer must fill out a contract. To do so, please click here.

Water and Sewer Contract (PDF Version)

Water Meters and Repairs

The Municipality issues water and sewer bills once every 2 months.  The bill is based on metre readings for approximately a 2 month period of time.  If a reading cannot be taken, an estimate will be made based on historical consumption until an actual metre reading can be taken. If you have any questions or concerns about your metre, please contact the Town of Bancroft at 613 332 3331.

During Business Hours
There is a $60.00 plus tax fee per trip for a water services to be shut off or turned on.

After Business Hours
There is a $120.00 plus tax fee per trip for a water services to be shut off or turned on.

Water Conservation

Lawn Care

  • Raise the height of the blade on the lawn mower so that grass is never less than 1.5 inches; longer grass has stronger roots, crowds out weeds, requires les water and helps the soil retain moisture longer. 
  • Leave the grass clippings on the lawn as they contain valuable nutrients which help grass develop stronger root systems and help retain moisture. 
  • A thorough, less frequent watering encourages deeper, healthier lawn roots, making for a stronger, greener lawn. 
  • Water your lawn for only 1/2 to 1 hour at a time.  Most lawns only need approximately one inch of water per week.
  • Never water your lawn throughout the night
  • Many types of spinklers can lose as much as 50% of water to evaporation - using a soaker hose directly waters the lawn with no loss to evaporation. 

Garden Care

  • Add a mixture of peat moss and compost to your garden - this provides valuable nutrients making for healthier plants, but the soil will actually retain moisture longer
  • Add a layer of mulch, approximately two to four inches in depth to your garden
  • Use plants which are native and are drought resistant 
  • Use rain water collected from your downspout into a rain barrel for watering plants - its better for your plants than tap water
  • Use direct watering methods which soak the area around the plants, such as a soaker hose

Miscellaneous Property Care

  • Use a broom to clean off your driveway instead of hosing it down
  • Instead of sing a hose use a bucket to wash vehicles 
  • Putting a cover on your swimming pool reduces evaporation
  • Fix leaky faucets as soon as possible - one drip per second can amount to 60 litres of water per day
  • Fix leaky toilets as soon as possible.  Leaky toilets are also big water wasters - wasting as much as 750 litres of water per month 

Sign-Up for Pre-Authorized Payments

To sign up for pre-authorized payments on your water and sewer account, please click here. For any questions or concerns, please contact the Utility Billing Clerk, at utitlites@bancroft.ca, or by phone at (613) 332- 3331 Ext. 203. 

Utility Certificate Request Form

The fee for a Utility Certificate is $35.00. To submit a request for a Utility Certificate,  kindly click here. For questions or concerns pertaining to this certificate, please contact the Utility Billing Clerk, at  utilities@bancroft.ca or via phone at (613) 332-3331 Ext. 203.

Inflow and Infiltration

For inflow and infiltration information and resources, please click here.